Privacy Policy

We collect information you provide directly to us, including: account registration details (name, email, phone number); identity verification documents (NRC/passport, selfie photos); profile information (bio, services offered, portfolio); communications with other users through the Platform; payment information processed through Airtel Money and MTN Money; and location data for GPS-tracked job confirmations. We also automatically collect: device information, browser type, IP address, usage data (pages visited, features used), and cookies & similar tracking technologies.

We use your information to: operate, maintain, and improve the Platform; verify your identity and background; process transactions and escrow payments; facilitate communications between Clients and Providers; send transactional notifications (job updates, payment confirmations); enforce our Terms & Conditions and prevent fraud; comply with legal obligations in Zambia; and provide customer support.

We share your information only as necessary to provide our services: with other users as needed for transactions (e.g., your name and profile to Providers you hire); with payment processors (Airtel Money, MTN Money) to process transactions; with identity verification partners to verify uploaded documents; with law enforcement when required by Zambian law; and with service providers who help us operate the Platform (hosting, analytics, email delivery). We never sell your personal information to third parties.

We implement industry-standard security measures to protect your data, including: encryption of data in transit (TLS/SSL) and at rest; secure storage of identity documents with restricted access; regular security audits and vulnerability assessments; employee training on data protection practices; and multi-factor authentication for administrative access. While we take these precautions seriously, no method of electronic storage is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide our services. After account termination, we retain data as required by Zambian law or for legitimate business purposes (e.g., fraud prevention, dispute resolution). Identity verification documents are retained for the duration of your account plus 3 years after termination.

Under Zambian data protection law, you have the right to: access personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data (subject to legal retention requirements); object to or restrict processing of your data; data portability to another service provider; and withdraw consent at any time where processing is based on consent. To exercise these rights, contact us at privacy@bineyapazed.com.

We use cookies and similar tracking technologies to: maintain your session and authentication state; remember your preferences; analyze Platform usage and performance; and improve user experience. You can control cookie settings through your browser preferences. Disabling certain cookies may affect Platform functionality. We use essential cookies (required for Platform operation), functional cookies (remembering preferences), and analytics cookies (understanding usage patterns).

The Platform integrates with third-party services including: Airtel Money and MTN Money for payment processing; Google Sign-In for authentication; Backblaze B2 for secure file storage; Resend for email delivery; and Netlify for hosting. These services have their own privacy policies governing data handling. We encourage you to review their policies.

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information immediately.

Your data may be transferred to and processed in countries outside Zambia where our service providers operate. We ensure appropriate safeguards are in place for such transfers through standard contractual clauses and data processing agreements that comply with applicable regulations.

We may update this Privacy Policy from time to time. Material changes will be communicated via email and Platform notification at least 14 days before taking effect. We encourage you to review this policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For questions, concerns, or data protection requests, contact our Data Protection Officer: Binexa Solutions Lusaka, Zambia Email: privacy@bineyapazed.com Phone: +260 XXX XXX XXX This Privacy Policy was last updated on 14 June 2026.